TWEAK ALL CONSULTANTS
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"Virus Computer|Viruses- AOL Anti-virus Fails- AOL Does Not Protect You From Spyware and Viruses- Part 2"
Virus Computer|Viruses- AOL Anti-virus Fails. You know, I didn’t plan on a Part 2. However, sometimes this computer stuff makes such good stories.
In Part 1, I told you about a long time client who really didn’t believe that there was a threat from computer viruses. He also didn’t believe in the necessity for a firewall and spyware was not really on his radar.
He also believed that AOL protected him such threats.
He was wrong.
As a result, his hard drive boot (start up) sector was corrupted by a virus.
Consequently, he bought two new laptops and I set up a wireless network that shared DSL broadband access for him.
As a result, he’s spent about $5000.00 so far on my consulting services, hardware and software.
I installed Norton Anti-virus (to protect him from Virus Computers transmitting computer virues over the Internet), Norton Personal Firewall, Spy Sweeper and CounterSpy. The latter two are anti-spyware programs. I encrypted (WPA) his wireless connection. I also completed actions from a three page checklist on new computer setup.
I trained him on how to use the foregoing programs.
AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE?
Then my client wanted me to repair his original laptop that started this saga.
I reformatted (wiped clean) the hard drive. After conquering a couple of technical challenges, I reinstalled Windows XP, all his programs and his data. I also installed anti-virus, anti-spyware and firewall programs.
I then recommended that we obtain PC BackUp Pro software and a external, portable, networked hard drive as a backup and restore system for his two new laptops. I quoted him a complete price of around $320.00 to include my time.
I explained that such a system would greatly reduce the expense and time required to rebuild a system in the event of another hard drive problem induced by computer viruses or mechanical hard drive failure.
I have sold such backup systems to many of my other clients who usually grasped its significance.
I was slightly surprised when my client declined. Given his recent experience,
I thought he also would jump on such a deal.
Consequently he said he was willing to play “Russian Roulette”.
I discussed this with him a little bit, and then let it go. I saw no immediate advantage in attempts at further persuasion. This man does have rather large financial resources. He is also a former CEO of a Fortune 1000 company.
Later I did some telephonic troubleshooting with my client to permanently resize AOL’s mail dialog boxes (windows) on his old laptop. He expressed an issue about how much money he spent to rebuild his old laptop. My client offered me the old laptop in exchange for setting up a new, third laptop for free.
I declined my client's offer.
MORAL OF THE STORY
What is the moral of this story?
As I stated in Part 1, all this could have been avoided and $5000.00 and a lot of time saved.
Please do not be like my client. Don’t waste your time and money by putting your head in the sand and don’t play Russian Roulette with your computer systems.
Click on the links above for information on how to protect computer and finances from unnecessary loss.
COULD THERE BE MORE?
You know, this story may not be over. Could there be a Part 3? Stay tuned.
If you have your own story of computer woe, share it with us. If it’s really good, we’ll post it on this website or in our upcoming blog as a cautionary tale for other computer users.
Remember that AOL Anti-Virus fails and there really are computer viruses and virus computers.
To contact us: firstname.lastname@example.org